LHI Privacy and Data Collection Policy
Last Updated July 24, 2019
Lifting Hands International (LHI) is an impact-focused 501(c)(3) nonprofit organization dedicated to providing clear and meaningful ways for you, your family, and your community to help refugees at home and abroad. Our vision is to create a world where compassion transcends national, ethnic, religious, and political divides. Since 2016, our dynamic and passionate team has responded to the ongoing refugee crisis by meeting the most immediate and vital needs of thousands of refugee families. With minimal overhead and a legion of volunteers, we fill gaps and rapidly adapt to conditions on the ground in ways larger organizations often can’t.
We will only ask you for information we really need.
We will be transparent, fair, and honest regarding any collection and use of the personal data you share with us.
We will respect your choices regarding the data that you share with us and the communication channels you ask us to use.
We will always put appropriate security measures in place to protect any personal data you share.
We will never sell your data.
Personal Data We Collect
Donors and volunteers to LHI and individuals that sign-up to receive our email communications voluntarily provide us with contact information (such as name, physical address, phone number, and email address). We may use this information for specific, limited purposes. You may always "opt out," either now or at any time in the future, if you do not wish to receive our communications. In addition to the personal information that you submit to us, we may collect personal information about you from reputable third parties.
Why We Collect Your Personal Data
The data we collect depends on the reason you are providing it. We may ask you for your name and contact details, including where required, physical address, telephone number, email address, and social media identity. However, we may request other information where it is appropriate and relevant, for example, if you are a supporter and making a donation, or we are processing a volunteer application that you have submitted. This additional information might include:
Details of why you have decided to contact us, or your bank or debit/credit card details
Details of campaigns you have supported or topics/areas of interest to you
Responses to surveys you have completed
Information about your computer and your visits to and use of this website including your IP address, geographical location, browser type, referral source, length of visit and number of page views
If you are a volunteer applicant, the information you are asked to provide is as set out in the application and necessary for the purposes of considering the application.
In limited cases, we may ask you for sensitive personal data. We only collect sensitive personal data with your explicit consent and if there is a clear reason for doing so. We will only keep that information for as long as necessary.
Ways We Use Your Information
LHI may use your personal information to:
process your donations
process orders you place
send communications to you via email that you have requested
request your feedback
carry out our obligations arising from any contracts entered into by you and us
provide you with personalized service
process a grant or volunteer application
conduct research into the impact of our campaigns
notify you of changes to our organization
We may also use your information to track visitors to our website. This lets us see which of our features are the most popular so we can better serve our supporters’ needs. It also lets us provide aggregate data about our traffic (not identifying you personally, but showing how many visitors used which features, for example) to outside parties for the purpose of generating additional support for our mission.
Communications, Fundraising and Marketing
If you have provided us with your physical address, we may contact you by mail. If you have provided us with your email address and appropriate consent, we may contact you by email with targeted communications to let you know about our events and activities, about the work of LHI, to ask for donations or other support, to provide donation receipts and tax statements, and to thank you for your support.
Donations and Third-Party Payments
We may pass your information to our third-party service providers, agents, subcontractors, and other associated organizations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations or send you email newsletters). These third parties have access to your personal information only to perform these specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We do not knowingly process data of any person under the age of 16. If we come to discover, or have reason to believe, that you are 15 and under and we are holding your personal information, we will delete that information within a reasonable period and withhold our services accordingly.
Our website uses "cookie" messages to automatically help provide better services. They remind us who you are and your preferences for our website based on what you've done and told us before. The "cookie" is placed in your computer and is read when you come back to our website. Cookies let us take you to the information and features you're particularly interested in. They also let us track your usage of our website, so we know which parts of our site is most popular. You can reject cookies or cancel them by instructing your web browser accordingly. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on LHI website. However, you can change your cookie settings at any time. During the course of any visit to a LHI website, the pages you see, along with a cookie, are downloaded to your device. It is important to note that if you change your settings and block certain cookies, you will not be able to take full advantage of some features of ourwebsite, and we might not be able to provide some features you have previously chosen to receive. You will also see embedded ‘share’ buttons on some pages on our website, which enable users to easily share content through social media. When you click on one of these buttons, a cookie may be sent by the service you have chosen to share content through. LHI does not control the dissemination of these cookies and is not responsible for them.
Our website includes links to external websites. These links do not fall under the www.liftinghandsinternational.org domain, and LHI is not responsible for the privacy practices or the content of external websites. Your use of any linked website is solely at your own risk.
Other Disclosures of Your Data
Security of and Access to Your Data
Your Rights and Explanation of Consent
You have a choice about whether or not you wish to receive information from us. If you do not want to receive communications from us about the vital work we do, you can “opt out” of our mailing list at any time. Where we rely on your consent to use your personal information, you have the right to withdraw that consent at any time. This includes the right to ask us to stop using your personal information for direct marketing purposes or to be unsubscribed from our email list at any time. If you are a resident of the European Economic Area, you have the following data protection rights:
Right to be informed – you have the right to be told how your personal information will be used. This Policy and other policies and statements used on our website and in our communications are intended to provide you with a clear and transparent description of how your personal information may be used.
Right of access – you can write to us to ask for confirmation of what information we hold on you and to request a copy of that information. Provided we are satisfied that you are entitled to see the information requested and we have successfully confirmed your identity, we have 30 days to comply.
Right of erasure – you can ask us for your personal information to be deleted from our records. In many cases we would propose to suppress further communications with you, rather than delete it.
Right of rectification – if you believe our records of your personal information are inaccurate, you have the right to ask for those records to be updated.
Right to restrict processing – you have the right to ask for processing of your personal data to be restricted if there is disagreement about its accuracy or legitimate usage.
Right to data portability – to the extent required by the GDPR where we are processing your personal information (i) under your consent, (ii) because such processing is necessary for the performance of a contract to which you are party or to take steps at your request prior to entering into a contact or (iii) by automated means, you may ask us to provide it to you—or another service provider—in a machine-readable format. You have the right to complain to a data protection authority about our collection and use of your personally identifiable information. For more information, please contact your local data protection authority. To exercise these rights, please send a description of the personal information in question to email@example.com. We will respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. Notwithstanding the foregoing, we reserve the right to keep any information in our archives that we deem necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
How Long We Keep Your Personal Data
Updating Your Personal Data
You can check the personal data we hold about you, and ask us to update it where necessary, by emailing us at firstname.lastname@example.org.
Please let us know if you have any questions or concerns about the way in which your data is being processed by either emailing us at email@example.com or by writing to us at the following address:
Lifting Hands International
Attn: Data Protection
3491 N Arizona Ave #2
Chandler, AZ 85225
Information we collect and how we may use it
If you are a customer of Kindful, we collect certain information about you in order to provide you with our donor management system and/or online payment service (the “Service”). When you register for the Service we will request some personal information such as your name and email address, and information about your organization such as the name of your organization, Tax ID, mailing address, and tax designation. Furthermore, if you are opening a merchant account, Kindful may also obtain information about you from third party sources, including, without limitation, consumer reporting agencies. This information is used to contact you about the services on our Site for which you have expressed an interest. As part of the Service, we may also collect donor information on behalf of your organization. Except as may be expressly set forth herein, we will not use any donor information collected on your behalf for any purpose other than to provide the Service. Any tax or financial information we collect is used only to bill you for the Service. If you purchase the Service by credit card, this information will be transmitted to our credit card merchant account provider, and may be forwarded to your credit card provider. We do not store credit card information.
If you are a donor for a Kindful customer, we collect certain information from you in order to process your donation (“Donor Information”). Kindful will use Donor Information during the course of providing the Service to such Kindful customer. Kindful may also use Donor Information at an aggregate level for internal business analyses and fraud prevention. During the course of providing the Service to Kindful customers, Kindful may disclose Donor Information to banks, processors, card associations, and other financial institutions that are involved in the course of processing or screening the transaction applicable to the Donor Information.
We may use personal information for internal purposes to provide you with other products and services, or to contact you regarding administrative notices or communications relevant to you on this Site. In addition, we may use personal information to provide or improve products or services that you have requested.
We will only use access to read Gmail message bodies (including attachments), metadata, headers, and settings to display emails to authorized users of Kindful and will not transfer this Gmail data to others unless doing so is necessary to provide and improve these features, comply with applicable law, or as part of a merger, acquisition, or sale of assets.
We will not use this Gmail data for serving advertisements.
We will not allow humans to read this data unless we have your affirmative agreement for specific messages, doing so is necessary for security purposes such as investigating abuse, to comply with applicable law, or for our internal operations and even then only when the data have been aggregated and anonymized.
When we disclose your information
Kindful takes your privacy very seriously. The information we collect is used to provide the Service, and, in general, is not shared with or sold to other organizations for commercial purposes. However, there are times when it may be advantageous for Kindful to make certain personal information about you available to companies that Kindful has a strategic relationship with or that perform work for Kindful to provide products and services to you on our behalf. These companies may help us process information, deliver products or services to you, provide customer service, manage and enhance user data, assess your interest in our products and services, or conduct user research or satisfaction surveys. We may also disclose your personal information, if you have authorized us to act on your behalf to initiate the creation of a merchant account for the purpose of accepting donations by credit card.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
In addition, Kindful may sell, transfer or otherwise share some or all of its assets in connection with a merger, acquisition, reorganization or sale of assets, or in the event of bankruptcy. In such an event, personal information may be one of the assets transferred.
How we protect your personal information
Kindful takes precautions to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable and no method of data transmission that can be guaranteed against any interception or other type of misuse.
You can help us by also taking precautions to protect your personal data when you are on the internet. Do not share your registration information with anyone, and make sure you use a secure web browser.
Accessing your information
This Site may contain web pages through which you can correct or update some of the personal information you have provided to us. Kindful will make a good faith effort to make requested changes and correct your data if it is inaccurate or delete the data if we are not required to retain it by law or for legitimate purposes.
Cookies and other technologies
To make this Site more useful to you, we automatically gather general statistical information about this Site and its visitors, such as IP addresses (and information tied to IP addresses, such as screen size, color depth, language, java enabling, flash version, page title, host name, referring source, and page path), browsers, pages viewed, number of visitors, services purchased, etc. In doing so, we do not reference you by name, email, mailing address, or any similar personal information. We use this data in the aggregate to learn about our visitors and to improve our ability to cater to their needs. We may use third party vendors to gather general statistical information about this Site and its visitors as well as to perform certain services on behalf of this Site, such as hosting this Site, designing or operating this Site’s features, or performing other administrative services. We may provide these companies with access to your personal information to carry out the services they are performing for you or for Kindful.
Your California Privacy Rights
If you are a California resident and request information about how to exercise your third party disclosure choices you must send a request to firstname.lastname@example.org.